Wasa Kredit has built effective process management, surrounding the mapping of processes and user documentation. This is seen as a key to the organization’s continued success. tt performance suite helps Wasa Kredit to bring together process owners, process managers, and employees; and the integrated eLearning and performance-support platform is now used for all user documentation and the visualization of business processes.

"Before the implementation of tt performance suite, we needed 10-15 minutes to decide how a particular question relating to a business process would be resolved. Nowadays, it takes about one minute. Our goal is to reduce this further to no more than 30 seconds. tt performance suite has proved invaluable to achieving this improved performance," explains Kent Karlsson, Business Development Manager at Wasa Kredit.

Swedish tts partner Peritum AB has supported Wasa Kredit within the implementation process, structuring and developing concepts. Wasa Kredit has improved the efficiency of its work processes so that customers receive help faster and with greater efficiency. It is now easy for employees to find the right content and documents to facilitate their work. This in turn, has led to greater customer satisfaction. Moreover, well-informed and supported employees make organizations more compliant with their standard processes.