The training addresses future online tutors and eLearning agents in companies and organisations, trainers, teachers, and other interested individuals.

The curriculum is divided into four main components:

• kick-off workshop
• four-week online phase
• online test
• internship

During the kick-off workshop, participants learn about the roles and tasks of online tutors, feedback rules, and how to work with communication tools. In the guided four-week online phase, several tasks concerning the daily routine of an online tutor and some team exercises are trained. This phase closes with an online test.

The core of the blended-learning phase is cooperative learning, practicing e-moderation, time management, and discussing self-perception and challenges. Finally, a written tutor guide is developed in small peer groups.

A particularly helpful component of the program is the four-week (minimum) work placement. Participants who complete the online phase successfully apply their knowledge in practice. During this "internship", they are accompanied by experienced meta-tutors as coaches. They have to write a study diary in which they reflect their strategies and the challenges of the tutoring process.

At the moment, common sense eLearning & training consultants GmbH is offering this online tutor education program for the Austrian education organisation "e-LISA Academy" as well as to interested individuals. In the future, experienced tutors can also earn this certificate without attending the whole blended-learning phase, as long as they are able to verify their personal competence profile.