"The introduction of Home Information Packs (HIPs) marks one of the most fundamental changes to the way property is bought and sold in the UK," said a spokesperson from Hamptons. It was essential that agents across the UK had the information and training they needed to ensure implementation was as successful as it could be and that Hamptons provided clients with an effective HIP solution.

Hamptons decided that working with Information Transfer on an eLearning solution would be the most flexible and practical solution, a decision that paid off when Communities Secretary Ruth Kelly announced a change in the HIPs requirements and the introduction of HIPs was delayed by two months.

Information Transfer was able to meet the tight deadlines of the project. The HIPs course was written and approved in a few weeks, and whilst the course was being created, Information Transfer's Knowledge Centre eLearning management system was configured, installed, and populated with all Hamptons' staff details and made ready for launch.

"When the changes to the legislation came, we were able to update the course and release the new version quickly," said Joanna Burnett of Information Transfer. "This project really demonstrates one of the key advantages of eLearning: flexibility."

Hamptons' training department now has a fully operational online training system that all staff can use to take courses on the Property Misdescriptions Act and Money Laundering Regulations. And, of course, they will be ready to meet the requirements for any future HIPs revisions as they arrive.