Lloyds TSB aims to create a high-performance organization that more closely aligns learning and performance goals with the company's business goals. Performance management at the company, which includes a balanced scorecard that rates employee performance in customer service, growth, risk, and other areas, had traditionally been a manual, paper-based process.

This made it challenging to ensure comprehensive distribution and completion of learning activities across the global workforce. In addition, the manual processes made it difficult to measure results and align employees' goals with the business goals of their divisions and the enterprise as a whole.

By centralizing and automating the learning and performance functions, the PLMS gives the company greater visibility into employee performance ratings across the organization. The system also helps Lloyds more easily identify skills and competency gaps and prescribe learning to help close those gaps, as well as quickly cascade information through the organization to the people who need it.

"Lloyds TSB's Talent and Learning organization has to support the goals of the entire enterprise, as well as the goals of individual business units", said Rob Briggs, Head of PLMS implementation, Lloyds TSB. "When we were developing the PLMS, we put together a lot of possible, real-world scenarios for the system, and SumTotal was the solution that most effectively mirrored our current processes and organizational structure. We did not have to redesign our processes to fit the limitations of a software solution, nor did we have to significantly customize the product to get it to function the way we needed it to."

In addition to streamlining performance management, SumTotal enables Lloyds TSB to better address other mission-critical business goals, such as compliance, by consolidating several different systems being used across the organization into a single platform.


"Banking regulations in the United Kingdom are now much wider and apply to everyone across the bank, so having smaller solutions implemented in different divisions make it difficult for Lloyds TSB to show enterprise-wide compliance," said Briggs.

"Deploying a single platform eliminates significant duplication of effort and ensures a single view of training and compliance results across the organization." To further centralize employee data, the company will integrate the SumTotal platform with its Oracle HRMS system.