In this bulletin (Volume 4, Issue 31), Josh Bersin, President and Founder of Bersin & Associates, examines the changing market for learning management systems. It highlights one major customer satisfaction issue in this bulletin that continues to come up: the need for an "Adaptable LMS". The research points to the challenge of automating training and knowledge-related business processes, which is compounded by the fact that most companies have unique training processes and business requirements, and each tracks its own key performance indicators.

As a result of these challenges, LMS systems have had to deal with hundreds of configuration options, customizations, and user-requested modifications. The research suggests that this is the single biggest difficulty buyers face in the LMS implementation and deployment process. Of note is that almost all LMS systems receive poor marks in these areas.

"LMS systems have had to deal with hundreds of configuration options, customizations, and customer-driven changes. Vendors have struggled with this for years and, even today, the single biggest challenge buyers have in their LMS implementation is the customization of the system to meet their particular business requirements. This is where Learn.com has some unique advantages", said Josh Bersin, president and founder of Bersin & Associates.

The Bersin & Associates Research Bulletin highlights some of the adaptability advantages Learn.com offers:

• The Learn.com platform is a true SaaS platform, enabling customers to login, customize the system, administer their environment, and manage the system without the need to implement any in-house software. All customers run on the same "version" of the platform in a "multitenant" environment.
• The user experience is fully configurable (CSS-enabled).
• The platform includes content management, collaboration, and other generalized tools that go beyond learning. This means that the platform is an end-to-end "portal system" in addition to an LMS.