AURORA Group is a leading office automation solution provider in greater China. Before adopting NetDimensions Learning, the company had been using a locally developed learning solution since 2007. The fast expansion of the Group, especially in Mainland China, drove the need for more complex internal training and management processes and technologies. The old system, both in terms of features and operational processes, failed to meet AURORA's growing needs and necessitated the search for a new and flexible system.

AURORA started by shortlisting several domestic and international vendors that had presence on the ground in China. After months of evaluation and consultation, NetDimensions was selected as the strategic partner for AURORA's learning and talent-development system project due to the comprehensive product features of NetDimensions Learning and NetDimensions' strong professional services team in China. NetDimensions also demonstrated extensive experience in learning and talent management, as well as a proven record of serving over 380 clients worldwide.

Mr. David Dai, HR Director of AURORA Group explained, "The most important factor we considered when we chose NetDimensions is its expertise in both learning and talent-management solutions. They consistently invest in R&D to upgrade and improve their core product. NetDimensions' continuous product innovation is what we appreciate most and believe the system is able to dynamically adapt itself to the changing environment and internal needs of our company."

Ensuring success with a two-pronged launch strategy

In order to launch the new learning-management system (LMS) within two months, AURORA and NetDimensions adopted a two-pronged approach: NetDimensions managed the setup and deployment of the platform, while AURORA focused on developing the learning programs and formulating learning content.

Within three months, AURORA developed more than twenty eLearning courses, covering a wide range of topics, such as product knowledge, company guidelines and regulations, and sales skills. All the courses were ready by the time NetDimensions Learning was launched, maximizing the value of the system immediately.    

"Now that we have launched our new LMS, we will continue developing and promoting our online courses so that we can constantly motivate our staff to utilize the LMS, and at the same time, grow the culture of learning within the company," said Mr. Daoshen Wang, Training Manager of AURORA Group.

AURORA will also use NetDimensions Learning to provide onboarding training for 600 to 700 new hires annually. Completion of the onboarding courses will be a prerequisite to becoming a full-time employee. Mandatory competency exams will be used as a performance indicator for new hires. AURORA is planning to expand the reach of the LMS into key departments, such as sales and service teams, to facilitate the development of sales skills and to improve employee engagement and performance.  

Alex Cheng, General Manager of NetDimensions China said, "We are honored that AURORA Group chose NetDimensions Learning to support their growth strategy. We really appreciate their trust and confidence in our products and services. We are proud to share in their vision to continuously improve and invest in our products to stay at the forefront of our industry so we can satisfy the needs of our clients."