The office software eLearning programme proposed via ENI's MEDIAplus eLearning solution is open to all stores belonging to the Carrefour Group in France. The programme is included in the group's lifelong education plan and can be taken as part of the DIF individual training entitlement.

Carrefour runs eight-week training campaigns, during which the learner has to finish the training programme. Beyond this period, the time spent training no longer counts as part of their Carrefour training plan. However, learners retain access to MEDIAplus eLearning training and resources throughout the year.

To give the project every chance of success, Carrefour has set up a tutoring scheme so that staff members are not left to discover the new training method alone. "We have also produced a booklet for our managers on how to make the most of eLearning; it emphasizes the importance of accompanying the learners", he expands.

Every store's training manager keeps track of the learners' training sessions and their results. Carrefour's training division monitors the project on a national scale.

Carrefour is currently working on programmes tailored to improve the skills of particular sections of staff, some of which may lead to certification. "We want our training offer to be useful to people with different needs, so we propose both a general approach (the various functions of the software) and a more specific approach (by job profile)", says the product manager.

"I should say that the main reasons for our success are the tutoring and support scheme, as well as the reliability of the system, technically speaking", he explains. "The easiest way to discourage learners is to present them with a training programme that is not compatible with their computer or their software version or some other such problem", he adds.